Jobs

FLSA Status: Part-time
Reports to: Aquatics Director/Coordinator
Pay Rate: Starting at $12.00/hour, depending on experience
Location: Northwest Y

POSITION SUMMARY:

The Monroe County YMCA is seeking Lifeguards to maintain a safe and clean environment at the Monroe County YMCA aquatics facility. Responsibilities include reacting to an emergency situation as a qualified first responder. Part-time staff should work a minimum of 4 hours per week or 16 hours per month on a consistent basis.​

ESSENTIAL FUNCTIONS:

• Lead by example and perform all lifeguard duties at a high level.
• Ensure all lifeguards are maintaining a safe and clean pool facility during each shift.
• Fulfill all lifeguard duties (on time, chemical checks, policy enforcement, etc.).
• Communicate regularly with all lifeguards and staff regarding open shifts, special situations, etc.
• Be aware of pool(s) conditions – cleanliness, chemical balance, etc.
• Assist with cleaning responsibilities.
• Must attend monthly in-services. Typically the third or fourth Sunday evening of each month.
• Other duties as requested by Aquatics Director or Coordinator.

QUALIFICATIONS:

• Must have and maintain current lifeguard and CPR certifications through the American Red Cross and be able to successfully perform life-saving skills.
• Must complete Child Sexual Abuse Prevention training.
• Must be able to lift at least 50lbs.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Full-time; Non-Exempt
Reports to: Membership Director

POSITION SUMMARY:

The Northwest Y is seeking an enthusiastic Member Service Coordinator. This role is responsible for delivering excellent service to all members, guests, and program participants while providing leadership to the Welcome Center. This individual will train new and existing staff to ensure our team has the knowledge to use the tools and resources required to provide excellent customer service to our members while managing the team schedule. This position will supervise part-time staff to ensure the Northwest Y facility has exceptional operation and supervision coverage, day and night, both on weekdays and on the weekend.

ESSENTIAL FUNCTIONS:

• Lead the staffing of Welcome Center operations, including screening, hiring, employee coaching, and performance appraisals.
• Manage staff schedule; work or find coverage for vacant shifts as needed.
• Must be knowledgeable in all responsibilities of the Welcome Center in order to facilitate onboarding requirements and support the staff.
• In conjunction with the Southeast Membership Coordinator, train new staff on all pertinent systems.

• Serve as the point-of-contact and liaison to all program areas in the YMCA.
• Enhance the staff’s knowledge and understanding of YMCA programs and offerings and direct members’ questions to the appropriate department.
• Ensure the daily care of members and potential new members by providing direction, leadership, support, and timely feedback to them.
• Assist the Membership Director in the development and implementation of member service strategies, systems, and resources.
• Train the Welcome Center staff on how to provide quality facility tours to new and prospective members.
• Enter data accurately, follow related procedures, and create ways to improve operational efficiencies using both Reclique Core and Excel.
• Confront inappropriate member behavior in an appropriate and professional manner.

WORK ENVIRONMENT:

• Regular hours will be 9:00 am-5:00 pm. Hours are subject to change based upon schedule need. Candidate must be willing to work mornings, evenings, and/or weekends when the schedule does not have coverage. There will be an expectation of 10-15 hours/week working front-line at the Welcome Center. 
• Prolonged periods of sitting at a desk and working at a computer.
• Will be required to climb steps.
• Must be able to physically maneuver through the office and various Y facilities.
• Must be able to bend, lift, carry, reach/extend arms, or otherwise move in a constantly changing environment.

REQUIREMENTS:

• College degree preferred
• Previous supervisory or YMCA experience
• Evening and weekend coverage when needed
• Public relations skills, tact, and diplomacy
• Ability to resolve difficult membership issues or situations
• Ability to effectively communicate both in writing and verbally with members and other staff
• Ability to respond professionally and effectively to frequent inquiries, complaints, and suggestions from both members and staff
• Strong computer skills and an aptitude to learn new technology
• This position requires on-site presence; remote work is not an option
• Ability to stand or sit for extended periods of time
• CPR/AED and First Aid training certification required within 30 days of employment
• Serve as a first responder in emergency situations and follow proper YMCA emergency protocol
• The ability to lift and move 30 pounds regularly to execute towel laundry needs

COMMUNITY DESCRIPTION
The YMCA of Monroe County, founded on Christian principles, remains a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental, and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Part-time, Non-Exempt
Hours: Flexible scheduling; minimum of 15 hours per week; opportunity to work up to 30 hours per week
Reports to: Wellness and Support Services Director
Location: Northwest Y

POSITION SUMMARY:

Provide safe and effective one-to-one personal training to program participants. Be able to guide, educate, and motivate participants toward reaching their personal fitness goals. A working knowledge of strength, flexibility, and cardiovascular training with ability to pass knowledge on to participants. A drive to help others, a focus on community enrichment, and a desire to play a role in bettering lives through their passion for health and fitness.

ESSENTIAL FUNCTIONS:

• Responsible for connecting with client in timely manner to establish training routine.
• Able to create safe, effective program for each individual client utilizing education and creative fitness tools.
• Maintain tracking records of all clients profiles for both data base and client retention.
• Available to train on a consistent basis. Must be available evenings and weekends. Minimum of three clients required.
• Model best practices for creating and establishing a team concept with fellow personal trainers. 

QUALIFICATIONS:

• Must hold a National Personal Training Certification from an accredited organization. ACSM, ACE, or NASM certified trainers preferred. Degree in physical education health or field related to exercise physiology is preferred but not required.
• Must have a positive and caring attitude and willingness to help individuals achieve their fitness goals by implementing the YMCA mission statement and character development philosophy (i.e., caring, honesty, respect, and responsibility) into personal training.
• Trainers with experience with or education on working with special populations, elderly, youth, and other member bases are highly preferred.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Part-time, Non-Exempt
Reports to: Aquatics Director/Coordinator
Location: Positions available at both our Southeast and Northwest Y branches
Pay Rate: Starting at $18.00/hour, depending on experience

POSITION SUMMARY:

The Monroe County YMCA is seeking Swim Instructors to maintain a safe learning environment at the Monroe County YMCA aquatics facility. Responsibilities include teaching YMCA swim lessons focused on water adjustment, safety skills, and stroke development. Part-time staff must have at least 2 private lesson clients per month on a consistent basis or teach group lessons on a consistent basis.​

ESSENTIAL FUNCTIONS:

• Complete all required records and reports on schedule.
  • Formulate daily lesson plans based on the YMCA of the USA swim lesson guidelines.
  • Keep current accurate attendance and skill records.
  • Have parents/participants complete instructor evaluation forms.
  • Consistently attend swim lessons and get approval for substitutions.
  • Complete accident and incident reports when appropriate.
• Communicate with parents.
  • Be available before or after class to offer feedback on child’s progress to parents.
  • Evaluate skill progress and give progress reports to parents at the end of lesson sessions.
• Conduct a well-organized class.
  • Be on deck 15 minutes prior to class time to assist in pool preparation, talk to parents, and meet children.
  • Put safety first!
  • Use daily lesson plans.
  • Be enthusiastic.
  • Always get in the water.
  • Be able to demonstrate and explain skills clearly.
  • Integrate the YMCA’s philosophy of body, spirit, and mind.
  • Contact Aquatic Coordinator with concerns.
  • Notify Aquatic Coordinator if a student is absent for two consecutive days.
  • Put equipment away after class.
• Attend all aquatic in-service training and staff meetings.
• Keep certifications current.
• Keep current on emergency procedures.
• Immediately advise the Aquatic Coordinator or lesson supervisor when you have students in your classes who do not belong there skill-wise. The students could be a level lower or higher. It is important to lightly retest your students especially that first day.
• Advise the Aquatic Coordinator or lesson supervisor when you have students in your classes who are not on your class rosters or when you have students on your class rosters who do not show up for classes.

QUALIFICATIONS:

• Must have and maintain current CPR, First Aid, Child Sexual Abuse Prevention training.
• YMCA swim instructor or WSI preferred.
• Completion of Monroe County YMCA instructor training.
• Possess patience, tact, and good judgment.
• Must be able to lift at least 25 pounds.

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental, and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA Status: Part-time
Reports to: Member Services Coordinator

POSITION SUMMARY:

Under the direction of the Member Services Coordinator, this position is responsible for operating, maintaining, and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers member questions, and performs various clerical duties.

ESSENTIAL FUNCTIONS:
Serving the member is our first priority, the purpose of our work, and the key to our success!

• Performs front desk processes, policies, procedures, and forms.
• Provides maintenance of member accounts.
• Exhibits excellent telephone etiquette and face-to-face interactions with members and prospective members.
• Provides facility tours.
• Provides excellent greeting to members and prospective members.
• Gains proficient use of system software and cash-handling procedures

MINIMUM REQUIREMENTS:

• 0-2 Years of customer service experience including supervisory responsibility
• Proven ability in showing initiative, good judgment
• Ability to make decisions independently
• Demonstrated written and verbal communication skills
• Ability to work with diverse groups of people in a friendly and consistent manner
• Basic computer skills.
• Must be at least 18 years old.

KEY RESULT AREAS:

• Promote the YMCA’s mission and core values
• Acquaint members with YMCA programs and benefits
• Develop relationships and promote building of team values
• Promote an environment that celebrates and welcomes everyone
• Be a positive role model by promoting best practices for member engagement
• Be informed and up to date on all policies and procedures
• Communicate effectively both written and verbally
• Respond professionally and effectively to frequent inquiries, complaints, and suggestions

EFFECT ON END RESULT:

This position contributes to the overall success of the welcome center mission by providing outstanding hospitality and service to our members. 

COMMUNITY DESCRIPTION:

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental, and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.

FLSA: Part-time
Reports to: Wellness Center Coordinator

POSITION SUMMARY: 

Support and guide members as they acclimate to YMCA wellness facilities. Create and build relationships to foster strong community within the YMCA. Responsible for maintaining cleanliness of all fitness equipment and fitness centers.  

ESSENTIAL FUNCTIONS: 

• Provide information on facility services, policies, programs, volunteer opportunities, and special events.
• Be knowledgeable about program areas, cardio, and strength equipment. Be able to demonstrate correct and safe usage of equipment. Meet with members individually and in small groups for appointments.
• Follow up with members from appointments and as needed.
• Show interest in the member as a person and initiate interaction with and between members and staff. Be available to members at all times.
• Greet members and guests and get to know their names.
• Use proper communication channels to report equipment in need of repair, issues with facility, and concerns/complaints of members.
• Keep facility/equipment clean and free of clutter.
• Be ready and able to respond to all emergencies.
• Emphasize fun; make the Y a happy place with positive relationships.

QUALIFICATIONS:

• Must be able to regularly lift and carry 50 pounds, work with hands overhead, and work on hands and knees.
• Needs to be a people person - one who excels at connecting with others.
• Knowledge of fitness equipment is helpful but not required. 
• Must be 18 years old.

COMMUNITY DESCRIPTION: 

The YMCA of Monroe County, founded on Christian principles, is a charitable organization with an inclusive environment committed to enriching the quality of family, spiritual, social, mental, and physical well-being. Through group exercise classes, youth programs, swim lessons, adult health programs, and more, we aim to build a healthier Monroe County. Every day, we work side by side with our neighbors to make sure that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive.